Bond Intelligent Equipment Co., Ltd.

Support

We provide a full range of customer service

Pre-sales

Inspection reception

You can make an appointment to visit the exhibition hall or come to the company for on-site inspection. We will provide you with professional reception staff.

Application Consulting

Our consulting experts have insight into the application of global cutting and welding technologies. We are always ready to provide you with information on products, prices, technologies, industry solutions, etc., and share our valuable insights with you to help you make optimized solutions.

On-sales

Install

We will be responsible for free installation and debugging of the equipment you purchased so that the machine can be put into use as soon as possible.

Training

Our Company has a "Laser Processing Technology Training Center" to provide free equipment operation, maintenance and process technology training for your technicians. After the equipment is installed, debugged and put into operation, we can also provide operators with on-site training and guidance according to your needs until your technicians have the ability to work independently.

After-sales

Maintenance

We provide one-year free warranty and lifetime maintenance for your purchased products. If the equipment fails or the parts are damaged during the warranty period (except for human factors and force majeure), our company will be responsible for free repair, and the required replacement parts will be provided by the company (except for consumable parts). After the warranty period, the maintenance fee will only be charged at the cost price; at the same time, you will enjoy the software upgrade service for life from the date of purchase; when maintenance service is needed, our engineers will provide quick response.

Preventive maintenance

Depending on your needs, we can perform regular maintenance on your machine or provide it when you need it. Regular adjustment and calibration of the machine can ensure optimal performance. Some potential problems can also be solved before they break out to avoid affecting production efficiency.

Service outlets

We have established a complete marketing network in China, and our international marketing network is also developing continuously. You can check our service outlets on our official website. The after-sales service response time is 4 hours. Once we receive the repair call, the after-sales engineer will give a clear reply or arrive at the equipment site within 24 hours.

Online Service

We have established a variety of online service channels. You can contact us through customer service phone, customer service email, website online, website message, WeChat public account and other channels to get the services you need.

spare parts

Using original spare parts and consumable parts can optimize the production efficiency of the machine. We can guarantee sufficient spare parts and promise you the most favorable price, fundamentally controlling the quality of repair.

COMPANY

Laser Cutting Machine

NEWS

SUPPORT

Support

Service Process